Understanding Savvis Invoices
If you’ve received a Savvis invoice and are having difficulty understanding it, the following may assist.
For all new WAM!NET customers, please note that your first bill will include both the charges for the month ahead as well as any charges for services used in the previous month - this is usually a pro-rata charge based on the number of days since installation up to the end of the month.
For ongoing invoicing, let’s say the bill is for May (issued on the first day of the month). The Previous balance box states the amounts that was owed at the conclusion of March;
The Payments received box states the monies collected before the end of April;
The Charges and Adjustments box states the billings for April (eg: the amount that was due at the conclusion of April (eg: April’s charges as stated on the April Invoice (and may also include any manual credit adjustments for credit notes issued;
Balance forward is the total of the three boxes to the left so takes only into consideration charges due at the conclusion of April;
Current Fees states the fees that are due for May itself (the current billings for this invoice) and this amount is added to the Balance Forward to calculate the amount shown in the last box, being Total Amount Due.
If you need assistance or would like the direct deposit details for Savvis Australia payments, please call us: 1300 793 446.
We strongly encourage all of our WAM!NET customers in Australia and New Zealand to call us here at Digital Quay for all Savvis billing queries as we are familiar with the Savvis processes and in most cases can resolve issues on your behalf.